SHIPPING

Insured Shipping

We offer several shipping options to ensure maximum flexibility and security for our customers: Standard Shipping without insurance, Standard Insured Shipping and Express Insured Shipping. Each option is designed to meet different needs in terms of costs, delivery times and level of protection.

Standard Shipping without Insurance

Service Description: Standard Shipping without insurance is our cheapest option, ideal for non-urgent and low-value shipments.

Main Features:

  • Tracking: Basic shipment tracking through our online system.
  • Protective Packaging: Using high quality materials to protect the contents.
  • Customer Service: Dedicated customer service for any need.

Delivery Times: Delivery times for Standard Shipping without insurance vary between 5 and 10 working days, depending on the destination. The working days of delivery start from the moment we process the order, which is confirmed by email.

Limitations:

  • Insurance: There is no insurance coverage in case of loss, theft or damage of the goods during transport.
  • Refunds: No refunds are given for any shipping issues.

Standard Insured Shipping

Service Description: Standard Insured Shipping is our economical option for safe and secure shipments. It is ideal for those who want a balance between cost and delivery time.

Main Features:

  • Insurance Coverage: The value of the contents is insured up to the declared value.
  • Tracking: Real-time tracking of your shipment through our online system.
  • Protective Packaging: Using high quality materials to protect the contents.
  • Customer Service: Dedicated customer service for any need.

Delivery Times: Delivery times for Standard Insured Shipping vary between 3 and 7 working days, depending on the destination. The working days of delivery start from the moment we process the order, which is confirmed by email.

Express Insured Shipping

Service Description: Express Insured Shipping is our premium option for urgent and high priority shipments. It is perfect for those who need fast delivery times without compromising security.

Main Features:

  • Insurance Coverage: The value of the contents is insured up to the declared value.
  • Tracking: Real-time tracking of your shipment through our online system.
  • Protective Packaging: Using high quality materials to protect the contents.
  • Customer Service: Dedicated customer service for any need.
  • Priority Delivery: Priority handling to ensure short delivery times.

Delivery Times: Delivery times for Express Insured Shipping vary between 1 and 3 working days, depending on the destination. The working days of delivery start from the moment we process the order, which is confirmed by email.

Important Information

Order Processing:

  • Orders are processed within 24 hours of receiving payment.
  • Once your order is processed, you will receive a confirmation email with your shipping details and tracking number.

Working Days:

  • Delivery days are Monday to Friday, excluding public holidays.
  • Orders received on weekends or holidays will be processed the next business day.

Insurance and Compensation:

  • For insured shipments, in case of loss, theft or damage of the goods during transport, the customer will receive full compensation up to the insured value.
  • To file a complaint, you must contact our customer service within 7 days of delivery.

For more information or assistance in choosing the shipping method that best suits your needs, please contact our customer service team. We are here to ensure your shipping experience is safe and hassle-free.