FAQ - FREQUENTLY ASKED QUESTIONS
What is Invictus?
Invictus is the world's largest online wine shop for Italian wines. We have a wide variety of labels in our catalogue and every day we offer a different selection of bottles from wineries across Europe, while maintaining a strong focus on the Italian territory.
How are the wines offered for sale on Invictus chosen?
Before being put for sale in our online wine shop , each bottle is carefully selected and tasted by our team of oenologists who guarantee its quality. After tasting each label, our experts write a detailed description of the characteristics of the wine, available in the product sheet on our website.
I am a producer/distributor and I would like to offer my wines: what should I do?
Write us an email at invictuswinebar@gmail.com and you will be contacted as soon as possible.
I am not a producer/distributor but I would still like to suggest a wine that I would like to purchase on Invictuswinebar.com: what should I do?
Write us an email at invictuuswinebar@gmail.com : our team will evaluate your proposals with curiosity and pleasure and will contact you as soon as possible.
Does collaborating with Invictus to sell a wine I offer have any costs?
Absolutely not. No wine put on sale on Invictus requires costs from the producers/distributors for the publication.
Is my personal data safe?
By entering your data on Invictus you are safe. For more details read our Privacy Policy .
I would like to contact Tannico or make suggestions: what should I do?
Your opinion is very important to us. Write to us at invictuswinebar@gmail.com and we will reply to you as soon as possible.
Can I cancel an order I've placed?
Once an order has been completed and sent, it can no longer be cancelled. If you have had any problems during the purchase, please write to us at invictuswinebar@gmail.com and explain what happened. We will do our best to reply to you as soon as possible.
How can I return a product?
To find out the return procedure, please consult our conditions of sale or write us an email at invictuswinebar@gmail.com
I received a damaged bottle: how can I return it and get a refund?
Our courier is very careful to handle delicately the packages sent by Invictus to its members. If for some reason one or more bottles should arrive damaged at your address, contact our customer care immediately at invictuswinebar@gmail.com and explain the extent of the damage. Our operators will respond to you as soon as possible.
In case of damaged goods, you may be asked to send us the bottle to be returned and to send us a photo with a description of the damage by email in order to avoid similar inconveniences in the future.
Can I change my parcel delivery address?
Once an order has been placed, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time.
What kind of payment method can I use on Tannico?
You can use Paypal and major credit cards (Visa, Visa Electron, Mastercard, American Express, Poste Pay, JCB).
Is my data safe when I make a payment?
With Invictus you are safe: all payment information is encrypted to ensure the maximum degree of privacy.
What is the credit card CVV code?
The CVV code is a 3-digit number printed on the back of your credit card.